Terms of Service

1. Agreement and accounts

These Terms are an agreement between Corrid Inc. ("Corrid", "we", "us") and the business that uses Corrid ("you"). By creating an account or using Corrid, you agree to them. If you accept on behalf of a business, you confirm you have authority to bind it.

These Terms include our Privacy Policy and AI Use Policy. If you and Corrid have signed an order form or other written agreement for Corrid, it forms part of these Terms; see section 19.

Corrid is for business use only. You must be at least 18. You are responsible for your account, for keeping sign-in access secure, and for what the people you invite do in Corrid. Tell us at hello@corrid.ai if you suspect unauthorized access.

2. The service, AI outputs and your approval

Corrid helps you model your business, spot risks and opportunities, and prepare work such as requests for quote, follow-ups and purchase orders, with the help of its AI assistant, June.

AI outputs can be wrong. June's answers, estimates and drafts are generated by AI and may be incomplete, out of date or inaccurate. Figures labelled "estimated" (for example labour cost, late penalties or the chance an order is cancelled) are defaults or projections, not facts about your business. Check anything important before you rely on it. Corrid does not provide legal, tax, accounting, customs or financial advice.

You approve what goes out. Corrid does not send messages, place orders or take other binding actions on your behalf without your approval of the exact action. Once you approve an action, it is yours, and you are responsible for it.

Public information. Supplier and company details found on the web or in public registries, and figures such as exchange rates, price indexes and tariff rates, are shown with their source and may be out of date. We don't guarantee any third party's identity, quality, reliability or legal status.

We may improve, change or retire features. If we remove a feature you rely on, we'll give reasonable notice.

3. Messages sent on your behalf

When you approve a message, such as a request for quote or a follow-up to a supplier, Corrid sends it for you.

• The message identifies your business as the sender and includes a way for the recipient to limit or stop future messages. We honour those choices for every business on Corrid.
• You confirm that you have a business reason to contact each recipient and that the message complies with applicable law, including Canada's Anti-Spam Legislation (CASL) and the US CAN-SPAM Act.
• Replies are read as information for your Arc. A reply can never approve an order, a payment or any other action.

4. Text messages

If you turn on text messages, June texts you about decisions that need you and, at most, sends a daily summary. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts at any time, or HELP for help. Approvals are never made by text; each text links to the exact item to approve in Corrid. You can change your number or turn texts off in Settings.

5. Your data, integrations and acceptable use

Your data stays yours. You own the data you put into Corrid or connect to it ("Customer Data"). You give us permission to host, process and display it only to provide and support Corrid for you, as described in our Privacy Policy. We don't use Customer Data to train AI models. You are responsible for the accuracy of Customer Data and for having the rights, notices and consents needed to bring it into Corrid, including personal information about your staff, suppliers and customers.

Data processing. We process personal information in Customer Data on your behalf and under your instructions, as set out in these Terms and our Privacy Policy. A data processing agreement is available on request at hello@corrid.ai.

Service providers. We use service providers to host and run Corrid, as described in our Privacy Policy. A current list is available on request at hello@corrid.ai. We may change our service providers; if you have signed a data processing agreement with us, we will give notice of changes as it describes.

De-identified information. We may create aggregated, de-identified information from the use of Corrid to operate and improve the service. It does not identify you or any person.

Third-party services. When you connect Google, Microsoft, Xero, QuickBooks or another service, your use of that service is governed by its own terms. We're not responsible for third-party services, and features may stop working if a provider changes or withdraws access.

You agree not to:

• Break the law, or use Corrid to send spam or messages that breach anti-spam, privacy or trade laws.
• Use Corrid to deal with people or businesses you are prohibited from dealing with under sanctions or export-control laws.
• Upload content you don't have the right to use, or that is unlawful or harmful.
• Try to access other customers' data, probe or break our security, or overload the service.
• Copy, resell or reverse-engineer Corrid, or use it to build a competing product.
• Rely on Corrid as the only basis for safety-critical, legal or major financial decisions.

You also agree to use June in line with the responsible-use rules in our AI Use Policy.

We may suspend access that breaks these rules or threatens the service, and will tell you why when we can.

6. Fees, credits and cancellation

Free trial. A new account starts with a 30-day free trial of Plus. No payment method is needed. When the trial ends you move to the Free plan automatically, with no charge, and your data stays yours.

Pricing. Corrid has Free, Plus and Enterprise plans at the prices on our pricing page. Plus is CAD 290 a month or CAD 2,900 a year. Free and Plus include up to 25 suppliers and customers; Enterprise has no limit. Looking is free and suppliers reply free; you pay when June acts on a case. Each case has a price in credits, shown before you approve it, and your first 2 cases are free. Prices are in CAD and exclude applicable taxes such as HST, which we add where required. In the US you pay in USD at checkout, at the rate shown there. Payments are processed by our payment processor.

Founding partners. While spots are available, a business in its trial may become a Founding partner: one payment of CAD 1,500 for 90 days, including CAD 2,500 in credits and founding case prices locked for 24 months. It does not renew into a paid plan. Before it ends, we ask whether you want Plus at CAD 290 a month, locked for 12 months, or Free. We charge only if you choose Plus, starting the day the Founding period ends; otherwise you move to Free.

Credits. Credits are bought in advance, in packs or as part of a package, and are used to pay for cases. A case's price is fixed when you approve it. Unused credits don't expire while your account is open. Credits are not refundable and have no cash value, except where the law requires otherwise.

Subscriptions. Plus renews automatically each month or year until cancelled. You can cancel any time in Billing; cancellation takes effect at the end of the current period, and we don't refund partial periods unless the law requires it.

Price changes. We'll give at least 30 days' notice before a price change applies to you. The case price stage that applies when your business first pays is held for 24 months.

7. Taxes

Fees exclude taxes. You are responsible for all sales, use, goods and services, harmonized sales, value-added and similar taxes on your purchases, other than taxes on Corrid's income. We add Canadian taxes, such as GST, HST and QST, and US state and local sales tax where applicable, and show them at checkout or on your invoice. If you are exempt from a tax, give us a valid exemption certificate before you are billed. If the law requires you to withhold tax from a payment, you will increase the payment so that we receive the full amount we would have received without the withholding.

8. Support, availability and previews

Support. We provide support by email at hello@corrid.ai on a reasonable-efforts basis.

Availability. We work to keep Corrid available and to restore it quickly when something goes wrong, and we publish its current status at app.corrid.ai/status. Unless a written agreement signed by both of us says otherwise, we don't offer a service level agreement or promise any level of uptime. We may need to carry out maintenance, which we will try to schedule to keep disruption low.

Previews. We may offer features labelled beta, preview, early access or similar. They are optional, may change or end at any time, may be less reliable than the rest of Corrid, and are provided as they are, without any commitment to support or continue them.

9. Ownership, feedback and publicity

Ownership. Corrid, June, our software, documentation and brand, and all improvements to them, belong to Corrid Inc. and its licensors. These Terms give you a right to use Corrid while your account is in good standing; they don't transfer any ownership to you. All rights not expressly granted are reserved.

Feedback. If you send us suggestions, ideas or other feedback, we may use them freely and without obligation to you. Feedback does not include your Customer Data or confidential information.

Publicity. We will name your business as a customer, or use your name or logo, only with your permission.

10. Confidentiality

Each of us will keep the other's non-public business information confidential, use it only for this agreement, and protect it with at least reasonable care. This doesn't apply to information that is or becomes public through no fault of the receiving party, that the receiving party already knew or developed independently, or that it lawfully received from someone else without a duty of confidence. Either of us may disclose confidential information where the law requires, after giving the other notice where the law allows.

11. Warranties and disclaimers

Each of us confirms that it has the authority to enter into these Terms.

Disclaimer. Except as expressly stated in these Terms, Corrid is provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties and conditions, including merchantability, merchantable quality, fitness for a particular purpose, title and non-infringement, and we don't promise the service will be uninterrupted or error-free, or that AI outputs will be accurate or complete.

Laws that can't be limited. Corrid is a business service. Nothing in these Terms excludes or limits any right or remedy that the law, including any consumer protection law that applies, does not allow to be excluded or limited.

12. Limitation of liability

To the extent the law allows, neither of us is liable for indirect, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. These limits don't apply to breaches of confidentiality or your payment obligations.

13. Indemnity

You'll defend and compensate Corrid for claims arising from content you upload, or actions you approve and send through Corrid, in breach of these Terms or the law.

14. Suspension and termination

You can stop using Corrid and close your account at any time. We may end or suspend your access for a serious or repeated breach of these Terms, or with 30 days' notice for any other reason. After closure you can export your data for 30 days, then we delete it as described in the Privacy Policy.

15. Trade compliance and government users

Export and sanctions. You will comply with the export-control and sanctions laws of Canada, the United States and other countries that apply to your use of Corrid. You confirm that you are not located in, or owned or controlled by anyone in, a country or region subject to comprehensive sanctions, and that you are not named on, or owned or controlled by anyone named on, a government list of restricted or prohibited parties. You will not use Corrid, or allow it to be used, in breach of those laws.

US government users. Corrid is "commercial computer software" and its documentation is "commercial computer software documentation", as those terms are used in the US Federal Acquisition Regulation and Defense Federal Acquisition Regulation Supplement. US government users receive only the rights granted to all other customers under these Terms.

16. Electronic communications and notices

Electronic communications. You agree to receive communications from us electronically, by email or in Corrid, and agree that agreements, notices and other communications we provide electronically satisfy any legal requirement that they be in writing. You can choose which optional notices you receive in Settings; service and legal notices about your account are always sent.

Notices. We send notices to the email address of your account's owner, and they are received when sent. Send legal notices to us at hello@corrid.ai with the subject "Legal notice", or by mail to Corrid Inc., 350 Burnhamthorpe Rd W, Suite 200, Mississauga, ON L5B 3J1, Canada.

17. Governing law and disputes

These Terms are governed by the laws of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. The courts of Ontario, sitting in Toronto, have exclusive jurisdiction, and each of us submits to them. A written agreement signed by both of us may set different terms for governing law and disputes.

Before starting a formal proceeding, each of us will first try in good faith to resolve the dispute by contacting the other. Either of us may still seek urgent relief from a court to protect its confidential information or intellectual property.

18. Changes to these Terms

We may update these Terms. We will post the updated Terms here with a new updated date. For material changes, we'll email account holders at least 30 days before they take effect. Continuing to use Corrid after that means you accept the new Terms. If you don't agree, you can close your account before the changes take effect.

19. General

Order of precedence. If there is a conflict, a signed order form or other written agreement between us for Corrid takes precedence over these Terms, which take precedence over the policies they include.

Whole agreement. These Terms, with the policies they include and any signed order form, are the whole agreement between us about Corrid, and replace any earlier discussions about it.

Assignment. You may not transfer these Terms without our written consent. We may transfer them as part of a merger, reorganization or sale of all or part of our business, with notice to you.

Force majeure. Neither of us is responsible for delays or failures caused by events outside reasonable control, such as natural disasters, war, terrorism, civil unrest, labour actions, government action, or failures of utilities, networks or third-party services. This doesn't excuse your payment obligations.

Survival. Sections that by their nature should continue after these Terms end continue, including those on fees owed, Customer Data export and deletion, ownership, confidentiality, disclaimers, limitation of liability, indemnity, governing law and this section.

Other terms. If a part of these Terms is found unenforceable, the rest still applies. Not enforcing a right is not a waiver of it. We are independent contractors, and nothing in these Terms creates a partnership, agency or employment relationship. There are no third-party beneficiaries.

20. Contact

Corrid Inc., 350 Burnhamthorpe Rd W, Suite 200, Mississauga, ON L5B 3J1, Canada · hello@corrid.ai